At Bankers Trust, security is a top priority. We are committed to providing information and resources to help you secure your mobile and online banking devices. This page is dedicated to sharing tips you can use to safeguard against mobile banking and online banking fraud.
Here are a few proactive steps you can take to protect yourself from ATM skimmers.
- Before using an ATM, look for anything unusual or suspicious that might indicate tampering. If the ATM appears to have attachments to the card slot or key pad, do not use it.
- Wiggle each part of the machine before putting your card in, and never force your card into a card slot.
- Shield the keypad with your hand when keying in your PIN.
- If you believe the ATM is not working normally or has been tampered with, press the Cancel key, remove your card and report the matter to your financial institution immediately..
In addition to the above steps, please remember to check your online banking account regularly and report any unusual activity immediately by calling the toll-free number on the back of your card. We appreciate your business and hope you’re enjoying a safe and fun-filled summer. Learn more about financial security and the steps we take after a card compromise on the Bankers Trust Education Center.
Concerned about the Equifax breach?
See our FAQ to learn more about the breach and how to protect yourself.
Beware of Fraudulent Calls
As a valued Bankers Trust customer, your personal and financial security is our top priority. We've recently learned that a fraudulent source is making automated calls to consumers in this market requesting Online Banking login information.
Please know Bankers Trust will never call you asking for your credentials so never give them out if you receive a call, email or text – even if it appears to be from a legitimate source.
If you have questions or have received such a request, please reach out to your Relationship Banker or our Customer Service line at 1-800-362-1688.
Your Bankers Trust Security Contact
If you need assistance with fraud or other security issues, Bankers Trust is here to help.
Jodi Selby, CAMS, CBSM, CAFP
Vice President, Senior Financial Intelligence Manager
(515) 245-5228 or
1-800-362-1688 ext. 5228
5 Trusted Security Resources
Stay up to date with the latest strategies for protecting yourself from financial scams with our posts on the Bankers Trust Education Center
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