Equifax Data Breach – Frequently Asked Questions

​​​​​Bankers Trust is providing the following information as a resource to its customers and all consumers. Equifax is not a bank and is not affiliated with Bankers Trust in any way. Because this is an evolving situation, we encourage you to visit https://www.equifaxsecurity2017.com/ for the latest information. Last updated on 9/18/17.  

I’ve heard about the Equifax breach in the news. What happened?

Equifax, one of the three major credit reporting agencies, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people.

Was my information stolen?

If you have a credit report, there’s a good chance it was. You can go to a special website set up by Equifax to find out: https://www.equifaxsecurity2017.com/. Scroll to the bottom of the page and click on “Potential Impact,” enter some personal information and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public Wi-Fi) when you submit sensitive data over the internet.

How can I protect myself?

  • Enroll in Equifax’s services. Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up here.
  • Monitor your credit reports. In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at annualcreditreport.com. You are entitled to one free report from each of the credit bureaus once per year. In addition to using Equifax’s TrustedID Premier, consumers can check their credit reports from Equifax, Experian and TransUnion – for free – by visiting annualcreditreport.com. Unfamiliar accounts or activity could indicate identity theft.
  • Consider placing a credit freeze or fraud alert on your accounts. In simple terms, a credit freeze means nobody can access your credit report without your permission. Before deciding to place a credit freeze on your accounts, consider your personal situation. If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus. A fraud alert puts a red flag on your credit report, which requires businesses to take additional steps – such as contacting you by phone – before opening a new account. You can take either of these actions by contacting each of the three major credit bureaus.
  • Monitor your bank accounts. We encourage you to use the tools at your fingertips to monitor your financial accounts regularly for fraudulent transactions. Use online and mobile banking to keep a close eye on all of your accounts and contact the appropriate financial services provider if you see anything suspicious.
  • Watch out for scams related to the breach. Do not trust emails that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation and craft sophisticated phishing emails.​

How does Bankers Trust work to protect my information?

It’s important to understand that Equifax is not a bank and isn’t affiliated with Bankers Trust in any way. The Equifax data breach, however, is a reminder to all consumers to closely monitor the activity of their financial accounts. The financial safety and security of our customers is of critical importance to Bankers Trust and we use a combination of safeguards to protect customer information, including employee training, strict privacy policies, rigorous security standards and encryption systems.

If you suspect you are a victim of fraud, you should alert Bankers Trust – and any other financial services provider you use – right away.

Bankers Trust is also committed to providing ongoing information and resources for you via our Education Center at Education.BankersTrust.com​. You can sign up to receive the latest information on a variety of topics, including Security.

How do I contact the three major credit bureaus to place a freeze on my files?

Where can I get more information about the Equifax breach?

You can learn more directly from Equifax. You can also learn more by visiting the Federal Trade Commission’s web page about the breach. To learn more about how to protect yourself after a breach, click here

What do I do if I suspect my identity has been stolen?

  • Call your financial institution and credit card issuers immediately so they can start work on protecting your accounts and clearing your name.
  • File a police report and call the fraud unit of three credit-reporting companies. The fraud unit numbers are:
    • TransUnion  1-800-680-7289
    • Experian  1-888-397-3742
    • ​Equifax   1-800-525-6285  
  • Make sure to maintain a log of all the contacts you make with authorities regarding the matter. Write down names, titles, and phone numbers in case you need to re-contact them or refer to them in future correspondence. 

For more advice, contact the FTC’s ID Theft Consumer Response Center at 1-877-ID THEFT (1-877-438-4338).​

Equifax Frequently Asked Questions | Bankers Trust