eStatements Delivery Enrollment Consent
To complete your request to discontinue paper statements and check images (if applicable) by mail and obtain your periodic statements electronically, carefully read the agreement below.
Notification of Statement Availability
If you select this option, we will send an email reminder to the email address or SMS text message to the text message phone you provide during enrollment when your statement becomes available to access online. It is your responsibility to update your records with the Bank if you change your email address or text message phone. Depending on the messaging plan you have with your mobile carrier, you may incur the carrier’s standard per text fee for SMS text messages. You are responsible for any fees assessed by your mobile carrier. At any time, you can select to change your statement notification email address or text message phone by:
- Clicking the Customer Service tab after logging into Internet Banking, and
- Clicking the Manage Alerts link.
Unless otherwise prohibited by law, rule or regulation, if the email or SMS text messages are returned as undeliverable, we may, at our discretion, discontinue sending email or SMS text messages until a new and valid email address or text message phone is provided to us. Each statement will remain available online for at least 18 months. Accounts eligible for electronic statement delivery include checking, savings, credit card, and loan accounts. If the eligible account is part of a combined statement and is the primary account, the electronic statement will include those other accounts.
Your election to receive statements electronically is immediate. Your next periodic statement will be available electronically on the regularly scheduled date.
Hardware and Software Requirements
Electronic statements may be viewed in HTML format. In order for you to access, view, or print, electronic statements or any other electronic communication in connection with the services, you must be enrolled in Bankers Trust Internet Banking and your computer system must meet the following requirements:
- Internet access and an email address or text message phone Minimum Browser: Microsoft Internet Explorer, Mozilla Firefox, Apple Inc. Safari, or Chrome (refer to the Online Help Index for acceptable versions);
- Your browser must support HTML 4.0 and 128 bit SSL; and
- A printer or other device, such as a storage medium (hard drive), so that you are capable of printing and/or retaining Internet-based data.
To retain and store electronic statements on your computer, you can save the statement as a Web file or in PDF format. For PDF retention and storage, your computer requires Adobe Acrobat Reader 9.0 or higher.
If a change in hardware or software requirements is needed to access or retain information being provided to you in electronic form, we will alert you of any revised hardware or software requirements for such access or retention.
Scope of Statements Provided to You Electronically
If you elect to obtain your periodic statements for your checking, savings, credit card, or loan account(s) electronically, we reserve the right to deliver the following notices and disclosures to you electronically:
- Notices about changes in the terms to your account(s) or associated services;
- Notices that are required by regulation to be provided to you in writing;
- Privacy Notices; and
- Notices about changes in fees or product pricing.
How to Withdraw Consent or Receive Paper Copies
You have the right to withdraw your consent to receive electronic statements at any time at no cost to you. Your consent withdrawal will be effective only after we have had a reasonable period of time to process your request. Withdrawing your consent will terminate your use of the service, which you have agreed to obtain electronically. Statements previously provided to you online will not be mailed to you upon termination. Check truncation (of check images) will continue on your account(s) after you terminate the service, unless you specifically request otherwise.
You may obtain a paper copy of your electronic statement(s) or any related notices at any time by printing it yourself. You may also request a paper copy of any periodic statement or notice from the Bank. We will charge a fee, as disclosed in our Service Fee Schedule, for the delivery of paper statements. There is no fee to receive paper copies of Bank notices or disclosures.
To withdraw consent:
- Click on the Customer Service tab after logging into Internet Banking,
- Click the Changes Statement Delivery Method link,
- Select Paper on the dropdown box next to the account your are withdrawing consent for, and
- Click the Submit button.
To request paper copies of your statements, you may do so in writing or by telephone. Please mail your request, and include name, address, account number, and signature to:
Customer Service Department
P.O. Box 897
Des Moines, IA 50304
Or, call Customer Service at 1-800-362-1688.
We reserve the right, in our sole discretion, to change or terminate electronic provisions of documents. We will provide you with notice of any such change or termination as required by law.
You understand and agree that the Federal Electronic Signatures In Global and National Commerce Act applies to this Agreement.
By selecting Submit, you authorize the electronic delivery of your periodic statements and all notices which are included with the paper statements. By selecting this option, you will no longer receive paper statements delivered by mail. Check images you may currently receive will no longer be mailed, but will be available through Internet Banking. You may cancel your consent and receive paper statements again at any time by withdrawing consent as indicated above. Please note you may be assessed a fee for paper delivery of statements, as disclosed in our agreement with you. Further, you acknowledge that, at minimum, you have the hardware and software listed above to receive and retain electronic statements and agree to the terms and conditions described above.