Online Privacy Policy

Bankers Trust (the "Bank") is committed to respecting and protecting the privacy of its website guests. We understand concerns about privacy and the Internet. This Privacy Policy describes how the Bank ensures that the privacy of each of its website guests is strictly maintained. This policy includes all URLs owned and operated by the Bank and applies to any online or mobile site or application we own and control unless a different online or mobile policy is posted or made available to you at a particular site. The URLs owned and operated by the Bank include:

  • www.bankerstrust.com
  • www.btccapitalmgmt.com
  • education.bankerstrust.com

Agreement to Policy

By using or interacting with any Bankers Trust website, you consent to this policy and our use and disclosure of your information as described in this policy.

Types of Information We May Collect, Use, and Share
When you visit the Bank's website to browse, the Bank does not capture your e-mail address or other information about you unless you decide to transmit it to the Bank in connection with e-mail correspondence or a transaction. The Bank does, however, collect and store data such as:

  • The domain from which you access the Internet (e.g., aol.com if you are accessing our website from an America Online account),
  • The type of web browsing software  or device you used to access our website
  • The time, date, and location you visited our web site, and
  • Limited demographic information such as your gender and age.

The data collected from your website visit may be attributable to you as an individual. If you are a customer, or have provided us with your information, we may utilize unique identifiers that can connect your personal information to your website usage.  Both personally identifiable and aggregated data will be used to understand website usage and to identify upgrades that may make the website more useful to you.

Additionally, the Bank offers the ability to enroll and access your accounts online. Information we may collect from you for this type of online activity includes the information noted above and any other information you input, such as your name, address, e-mail address, and contact information, as well as transaction information related to the activity performed on the website. Information you enter may be used to make offers to you via e-mail, direct mail, or telephone, subject to the privacy preferences you have on file with the Bank.

We may also gather information collected through cookies, tags, and other similar technologies.

Cookies and Related Technology

Some bank website pages, like many other commercial websites, use a technology called "cookies" to provide you with tailored information from our website. A cookie is an element of data that a website can send to your browser. Your browser may then store this data on your personal device. Cookies help a website to "remember" you as a previous visitor and can enhance your use of the website by saving your preferences while you are at the site. Our cookies do not retrieve any data from your  hard drive, carry any computer viruses, or capture your e-mail address. You can set your browser to notify you when you receive a cookie, giving you the opportunity to accept or reject it. Please note, rejecting a cookie may limit the functionality of the Bank's website.

In order to measure the effectiveness of our online advertising, we may also use additional technologies such as pixel tags.

Links to Third-Party Websites

The Bank's website pages will often provide links to third party web sites or services, such as those of its business partners and social media sites, such as Facebook and LinkedIn. You should review their privacy policies in order to determine what personally identifiable information they will collect, why the information will be collected, and how they will use the information.

Information Sharing Practices

The Bank may share information with service providers as described in our separate privacy policy. For example, we may share information with data processors to facilitate your Internet Banking account transactions or with our joint marketing partners to market or present our products and services to you.

Safeguarding Your Information

The Bank strictly adheres to the following principles in handling the personally identifiable information you provide in connection with e-mail correspondence or a transaction:

  • The Bank maintains your information in secure computer systems and maintains security to prevent unauthorized access. It periodically updates and tests its computer systems in order to continue to ensure the protection of your privacy.
  • The Bank limits access to your information to only those employees with a business reason to see it.
  • The Bank does not disclose your information to unauthorized third parties, except where compelled by law or in connection with a criminal investigation.

Children's Privacy

The Bank does not knowingly collect personally identifiable information from children under the age of 13.  The Bank screens for children under the age of 13 and prevents them from providing personally identifiable information. If the Bank becomes aware that it has inadvertently received personally identifiable information from a user under the age of 13, it will delete such information from its records.

If you believe the Bank or any of its employees has not strictly adhered to this website Privacy Policy or has in any way breached your privacy, please contact either:

Ryan Charlton
Privacy Officer
Email: rcharlton@bankerstrust.com
Phone: (515) 245-5256
Bankers Trust Company
453 7th Street
P.O. Box 897
Des Moines, Iowa 50304-0897

Don Coffin
CEO and President
1-800-362-1688
Bankers Trust Company
453 7 th Street
P.O. Box 897
Des Moines, Iowa 50304-0897

If you have any questions about the Bank’s website, please feel free to call 1-800-362-1688 or e-mail us at service@bankerstrust.com.

Privacy Statement