Culture and Community

Community Involvement

Making our communities stronger means rolling up our sleeves and getting to work. Even in a year when many volunteer opportunities were sidelined, 40% of Bankers Trust team members volunteered and recorded hours in 2020, including nearly 20% who volunteered 30 or more hours. Here are more ways we showed Bankers Trust is essential to our communities:

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Culture and Premier Workplace

People turn to Bankers Trust because they trust us. We strive to earn that trust every day through every interaction with our customers and the communities we serve. Whether in person, over the phone, or via our website or mobile app, those interactions are driven by our empowered and highly engaged team members.

Here are a few ways Bankers Trust was seen as a premier workplace in 2020:

  • 95 percent of team members participated in the bank’s biennial employee engagement survey, and overall engagement in the 75th percentile places us within the top quartile of our peer group
  • 18 team members graduated from the inaugural Ready Leader class, a new2020AR KeyPriorities 300x300 year-long executive development program, and 17 team members graduated from the bank’s Leadership Academy, which provides experiential learning and valuable leadership skills for up-and-coming professionals
  • The bank’s Diversity & Inclusion Committee introduced an internal Listen. Learn. Live. initiative that focuses on creating thoughtful, sustainable and impactful ways for Bankers Trust to continue its commitment to racial equality
  • Reinvented the bank’s strategic plan to focus on Customer Experience, Smart Growth, Optimization and being a Premier Workplace
  • In addition to being named “Best Bank” and “Best Commercial Lender,” we were recognized by readers of the Des Moines Business Record as runner-up for “Best Business Supporting Local Charity,” “Best Company for Diversity in the Workplace” and “Best Wealth Management Company”

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