Business Line Results

Commercial Banking

Bankers Trust supported customers and nonprofits through a second round of Paycheck Protection Program (PPP) funding totaling $86.5 million. More than 90% of all PPP loans funded by the bank have been submitted for forgiveness.

Our Commercial Lending team’s ability to support customers in both good and challenging times is a byproduct of our highly experienced and stable team and the bank’s longtime focus on credit quality. In a challenging environment, annual average outstanding loan balances remained steady at $3.3 billion, excluding PPP. Net new commercial loan commitments for the year exceeded $1.4 billion, driven by strong third and fourth quarter loan originations. Business activity is returning to prepandemic levels and our loan pipeline is strong.

Treasury Management centralized operations across all markets, allowing the team to better and more quickly serve customers. After a strong year in 2020, the team needed to scale its backend processes to accommodate and enable future growth. Workflow optimization on a new customer onboarding platform has created efficiencies, providing a better customer experience.

As a result, Treasury Management achieved record growth in 2021, with an 18% increase in revenue. This provides an opportunity to reinvest funds into new products and technologies as businesses’ needs evolve. The team also deepened existing customer relationships, leading to a 23% increase in corporate card transactions and a 20% increase in digital payments.

2021AR Commercial 1024x200

Consumer Banking

Bankers Trust continued serving as a resource for customers through pandemic uncertainty and welcomed them back into our branches. Technology and efficiency were top of mind as we rolled out a new personal finance tool, contactless cards, and updates to mobile banking. About 41,000 customers entrust us with more than 66,500 accounts.

In 2021, our resilience showed through our commitment to excellent service, which remains one of our top priorities and differentiators. This is evidenced by our Net Promoter Score (NPS) of 73, far exceeding the banking industry average of 35.

Private Banking continues to grow in all markets. More community members are recognizing the unique concierge banking services, broad expertise, and solutions this team provides. Our Private Bankers set the bar in sending customer referrals across the bank, with nearly 500 referrals made in 2021.

BTC Financial Services offers investment advisory services to Consumer customers. The team had a record year in 2021 as a result of their strong partnerships with our branch staff and Private Banking team.

Mortgage loan volumes returned to more normal numbers in 2021. Many customers find value in local loan servicing and asked for an in-house mortgage product. In response, we launched a competitively priced 30-year fixed loan option that allows us to keep more loans in the Bankers Trust portfolio. Average loan size continues to increase, to $284,675, due to higher home values, low inventory, and a highly competitive market. At year-end, closed loans totaled $353 million, down from last year’s high, yet up 15% from 2019 totals.

2021AR Consumer 1024x200

Wealth Management

Two years of economic instability drove people to think more about their finances and where and how their money is invested. As a result, they turned to the stability, resilience, and trusted expertise of Bankers Trust’s Wealth Management teams.

2021AR WM1 600x300Our dedication to relationships and increased interactions with customers during this time of challenge positioned the Wealth Management division for remarkable growth and above average performance. This year across all business lines, including Private Client Services, Retirement Plan Services, Institutional Services, and BTC Trust Company of South Dakota, assets under administration (AUA) grew 46%, to more than $22 billion, and revenues are up 20% year-over-year. The Wealth Management team exceeded all financial goals for the year, even reaching some targets two years early.

Much of this success can be attributed to the division’s recent processes and systems revamp, which helped enable scalable growth by creating backend efficiencies and improving the customer experience. In addition, the Wealth Management group implemented a new client service structure, adding positions for both support staff and sales roles in developing markets, such as Phoenix, to assist with growth. The team also exercised more discipline around sales management and role clarity, and a strong focus on internal referrals led to a second year of record sales.

BTC Capital Management

BTC Capital Management is an affiliate of Bankers Trust and an SEC Registered Investment Advisory firm. It helps clients achieve strong investment performance through a full array of investment solutions, including portfolio management, advisory services, and asset allocation. The firm reached $4.2 billion in assets under management for institutions, bank partners, and individuals served by Bankers Trust’s Wealth Management team.

Despite a highly volatile market in 2021, BTC Capital Management achieved strong investment performance because of its consistent processes and risk-biased approach. Nearly all of the team’s investment strategies outperformed benchmarks and peers at year-end. Our depth of product offerings, coupled with an experienced investment team, has led to positive results and 98% client retention.

BTC Capital Management experts helped guide clients and bank partners through market changes by sharing timely updates and perspectives. In addition to its long-standing Weekly Insight and Investment Insight communications, BTC Capital Management launched two new publications in 2021: Five in Five, which shares five graphs and commentary about the market each month, and Trends Over Time, a quarterly report that offers deeper context on investment and market performance.

2021AR BTCCap 1024x200

Annual Report Home  |  Culture and Community  |  Financial Statements