Benefits for Bankers Trust Consumer Credit Cards

Your Guide to Benefits describes the benefits in effect as of July 2024. Benefit information in this guide replaces any prior benefit information you may have received. Please read and retain for your records. Your eligibility is determined by your financial institution.

Roadside Dispatch®

For roadside assistance, call 1-800-847-2869.

What is Roadside Dispatch?

Roadside Dispatch is a pay-per-use roadside assistance program. The program provides you with security and convenience wherever your travels take you.

No membership or pre-enrollment is required. No annual dues. No limit on usage.

For a set price per service call, the program provides:

Standard Towing – Up to 5 miles included¹
Tire Changing – must have good, inflated spare
Jump Starting
Lockout Service (no key replacement)
Fuel Delivery – up to 5 gallons (plus the cost of fuel)
Standard Winching

Roadside Dispatch will ask you where you are, what the problem is, and while they remain on the phone with you, they will arrange a dispatch to a reliable tow operator or locksmith to provide help. (If you feel you are in an unsafe location – Roadside Dispatch will advise you to hang up and dial 911. If you are not able to dial 911, they will call the non-emergency police number in your area and will remain on the phone with you at your request until the police arrive.) You have the convenience of one toll-free phone number, and you may save money because their rates are pre-negotiated.

Dependable roadside assistance, 24 hours a day, 7 days is available in the United States. No membership or pre-enrollment is required. Just call Roadside Dispatch toll-free when you need them. 1-800-847-2869 – it’s that easy!

Note: Customers must pay service provider for mileage over 5 miles. A secondary unit being towed behind is not included but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county-maintained road only. Current fee for a standard service call is $79.95. Additional fees may apply for winching services under certain circumstances. Service call fees are subject to change at any time; however, callers will be notified of pricing prior to any service dispatch. This program may be discontinued at any time without prior notice. Program void where prohibited.

¹ Any vehicle with wheels is covered under the program if it can be classified as ‘Light Duty’. ‘Light Duty’ vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles weighing more than 10,000 lbs. are considered ‘Medium Duty’ or ‘Heavy Duty’ and are NOT covered under this program.

Additional Terms:
Service providers supplying emergency roadside assistance and towing are independent contractors and are solely liable for their services. Neither Visa nor Bankers Trust shall have any responsibility or liability in connection with the rendering of the service. Emergency roadside assistance and towing may not be available in areas not regularly traveled, nor in other “off road” areas not accessible by ordinary towing vehicles. Weather conditions, time of day, and availability of service may affect assistance responses. Expectations for dispatch are set with the customer on every call, and an expected estimated time of arrival is provided to the customer regardless of their location; however, neither Visa nor Bankers Trust provides any assurances as to the ability of the service provider to meet such estimates. You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival. 24-hour roadside assistance services provided by: Cross Country Motor Club, Inc. d/b/a Agero, a Massachusetts corporation, and Cross-Country Motor Club of California, Inc. a California corporation.

Identity theft continues to evolve and so do LifeLock™ solutions

No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can give you greater peace of mind. ID Navigator Powered by LifeLock provides you with the tools to help keep you informed of potential threats to your identity so you can act quickly should the unexpected happen.

The dark web is continuously patrolled for information that may belong to you, and you’re notified if it’s found. Should large-scale data breaches occur, LifeLock will keep you informed.

To help detect credit fraud, key changes to your credit file are monitored with One-Bureau Credit Monitoring. ¹ and if your wallet is stolen, you’ll receive guidance to help cancel or replace credit cards, insurance identification and other key documents.

Should you do become a victim of identity theft, a U.S.-based Identity Restoration Specialist will help guide you on the next steps to take to help resolve the issue.

As a Visa cardholder, you will also have access to special discounts on other LifeLock™ products.

To confirm eligibility, visit www.LifeLock.com/visabenefit. Once verified, you will be redirected to the offer page on LifeLock.com where ID Navigator enrollment is available.

Smart tools to help against the evolving threat of identity theft
How ID Navigator Powered by LifeLock can help provide you with greater peace of mind:

Dark Web Monitoring continuously patrols the dark web and private forums looking for personal information that may belong to you. Should it be found, notifications are sent with suggested steps.
Data Breach Notifications sends notifications on large-scale breaches so you can act quickly should a breach affect your personal information.
Stolen Wallet Assist A stolen wallet can mean a lost identity. If your wallet is stolen you will receive guidance to help you cancel or replace key documents like your credit cards, driver’s licenses, Social Security cards, insurance cards and more.
One-Bureau Credit Monitoring Alerts¹ helps you stay on-top of your credit to help detect fraud more quickly, alerts are sent when key changes are made to your credit file with a major credit bureau.
Privacy Monitor gives you greater control over your online privacy. It scans popular data broker sites for your personal info and guides you through opting out.
Credit, Bank & Utility Account Freezes provides instructions and links so you can quickly freeze credit, bank, and utility files with each consumer reporting company to help protect you against criminals opening unauthorized accounts in your name.
Restoration Assist U.S. based Identity Restoration Specialists are available Monday to Friday 6 a.m. – 5 p.m. PST with guidance and with next steps to assist you should you become a victim of identity theft or other suspicious activity. Note: Visa Cardholders will have access to special discounts if they are interested in purchasing a more robust identity theft offering that includes additional Restoration features such as the LifeLock Million Dollar Protection™ Package.
US-based Member Services & Support is available Monday to Friday 6 a.m. – 6 p.m. PST; and Saturday 7 a.m. – 1 p.m. PST.

¹ Credit features require setup, identity verification and sufficient credit history by Equifax®. Credit monitoring features may take several days to activate after enrollment.

No one can prevent all cybercrime or all identity theft.

Terms and Conditions: ID NAVIGATOR POWERED BY LIFELOCK OFFER TERMS FOR ELIGIBLE VISA CARDHOLDERS. From 2/1/2024 through 1/31/2025(“Offer Term”), cardholders that successfully validate their qualifying Visa credit, debit, or prepaid card issued in all 50 states and D.C. (“Eligible Cardholders”) can enroll in ID Navigator Powered by LifeLock (as defined below) at https://www.lifelock.com/visabenefit to access identity and privacy protection features including One-Bureau Credit Monitoring Alerts, Dark Web Monitoring, Stolen Wallet Assist, Credit, Bank and Utility Freezes, Data Breach Notifications, Privacy Monitor, and U.S.-Based Personal Restoration Specialist. LifeLock shall not be obligated to honor the offer for any cardholder that cannot successfully verify their identity or who is unable to validate their card as an eligible card. Enrollment in ID Navigator may be canceled any time by calling 866-228-2261. Offer is subject to modification or cancellation without notice. Offer is subject to all applicable federal, state, and local laws and regulations. Void where prohibited. All enrollees are subject to LifeLock Service Terms and Conditions and LifeLock License and Service Agreement.