Benefits for Bankers Trust Consumer Credit Cards
Rely on emergency roadside assistance
As a Visa® Traditional cardholder, you have access to Roadside Dispatch®, a pay-per-use roadside assistance program. Simply call 1-800-847-2869, 24 hours a day/7 days a week. Roadside Dispatch will ask you where you are, what the problem is and will remain on the phone while arranging a dispatch to a reliable tow operator or locksmith. You pay a set pre-negotiated fee per standard service call. No membership required and you don’t need to pre-enroll. No annual dues. No limit on usage.
Add peace of mind to your itinerary
The following kinds of service calls are common examples of what is covered for your set pre-negotiated fee:
- Standard Towing – up to five miles included*
- Tire Changing – you must have a good, inflated spare tire
- Jump Starting
- Lockout Service – no key replacement
- Fuel Delivery – up to five gallons (plus the cost of fuel)
- Standard Winching
*Any vehicle with wheels is covered under the program as long as it can be classified as ‘Light Duty’. ‘Light Duty’ vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles weighing more than 10,000 lbs. are considered ‘Medium Duty’ or ‘Heavy Duty’ and are NOT covered under this program.
Note: Customers must pay service provider for mileage over five miles. A secondary unit being towed behind is not included but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county maintained road only. Additional fees may apply for winching services under certain circumstances.
Additional Terms: Service providers supplying emergency roadside assistance and towing are independent contractors and are solely liable for their services. Neither Visa nor Bankers Trust shall have any responsibility or liability in connection with the rendering of the service. Emergency roadside assistance and towing may not be available in areas not regularly traveled, nor in other “off road” areas not accessible by ordinary towing vehicles. Weather conditions, time of day, and availability of service may affect assistance responses. Expectations for dispatch are set with the customer on every call, and an expected estimated time of arrival is provided to the customer regardless of their location; however, neither Visa nor Bankers Trust provides any assurances as to the ability of the Service Provider to meet such estimates. You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival. Services provided by United States Auto Club, Motoring Division, Inc. Current fee for a standard service call is $69.95. Service call fees are subject to change at any time; however, callers will be notified prior to any service dispatch. This program may be discontinued at any time without prior notice. Program void where prohibited.
Roadside Dispatch® FAQs
How do I get roadside assistance if I need it?
Just call us toll free at 1-800-847-2869. Roadside Dispatch will ask you where you are and what the problem is. While they remain on the phone with you, Roadside Dispatch will arrange a dispatch to a reliable tow operator or locksmith to provide help. (If you feel you are in an unsafe location, they will advise you to hang up and dial 911. If you are not able to dial 911, they will call the non-emergency police number in your area, and will remain on the phone with you at your request until the police arrive.) You have the convenience of one toll-free phone call and you may save money because our rates are pre-negotiated. Dependable roadside assistance, 24 hours a day, 7 days a week has never been easier. No membership or pre-enrollment is required.
Who are the service providers and what do they provide?
Service providers are independent contractors that provide emergency roadside assistance and towing services. All contractors are solely liable for their services.
What other fees or limitations should I keep in mind?
Towing rates apply to vehicles classified as ‘Light Duty’. ‘Light Duty’ vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles weighing more than 10,000 lbs. are considered ‘Medium Duty’ or ‘Heavy Duty’ and are NOT covered under this program. If you require a tow for more than five miles, you must pay the cost beyond five miles. If a secondary unit being towed behind is not included, it can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county maintained road only. Additional fees may apply for winching services under certain circumstances. You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival. > To learn more about this benefit, call 1-800-847-2869.
ID Navigator Powered by NortonLifeLock
Identity theft continues to evolve and so do NortonLifeLock™ solutions
No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can give you greater peace of mind. ID Navigator Powered by NortonLifeLock provides you with the tools to help keep you informed of potential threats to your identity so you can act quickly.
The dark web is continuously patrolled for information that may belong to you, and you’re notified if it’s found. Should large-scale data breaches occur, NortonLifeLock will keep you informed.
To help detect credit fraud, key changes to your credit file are monitored with One-Bureau Credit Monitoring.1 And if your wallet is stolen, you’ll receive guidance to help cancel or replace credit cards, insurance identification and other key documents.
Should you do become a victim of identity theft, a U.S.-based Identity Restoration Specialist will help guide you on the next steps to take to help resolve the issue.
As a Visa cardholder, you will also have access to special discounts on other NortonLifeLock™ products.
Existing NortonLifeLock™ ID theft protection members – Visit norton.com/visaforexisting for more information.
To confirm eligibility, visit www.cardbenefitidprotect.com. Once verified, you will be redirected to the offer page on Norton.com where ID Navigator enrollment is available.
Smart tools to help against the evolving threat of identity theft
How ID Navigator Powered by NortonLifeLock can help provide you with greater peace of mind:
- Dark Web Monitoring continuously patrols the dark web and private forums looking for personal information that may belong to you. Should it be found, notifications are sent with suggested steps.
- Data Breach Notifications sends notifications on large-scale breaches so you can act quickly should a breach affect your personal information.
- Stolen Wallet Assist A stolen wallet can mean a lost identity. If your wallet is stolen you will receive guidance to help you cancel or replaced key documents like your credit cards, driver’s licenses, Social Security cards, insurance cards and more.
- One-Bureau Credit Monitoring Alerts1 helps you stay on-top of your credit to help detect fraud more quickly, alerts are sent when key changes are made to your credit file with a major credit bureau.
- Credit, Bank & Utility Account Freezes provides instructions and links so you can quickly freeze credit, bank and utility files with each consumer reporting company to help protect you against criminals opening unauthorized accounts in your name.
- Restoration Assist US-based Identity Restoration Specialists are available Monday to Friday 6a.m. – 5p.m. PST with guidance and with next steps to assist you should you become a victim of identity theft or other suspicious activity. Note: Visa Cardholders will have access to special discounts if they are interested in purchasing a more robust identity theft offering that includes features such as the LifeLock Million Dollar Protection™ Package.
- US-based Member Services & Support is available Monday to Friday 6 a.m. – 6 p.m. PST; and Saturday 7 a.m. – 1 p.m. PST.
1-Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from Equifax. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.
Below you will find answers to questions about the benefit:
How is the personal data I enter for Dark Web Monitoring stored and managed? How do I know my personal data shared with NortonLifeLock is secure?
Your personal data is stored and managed by an advanced secure cloud database which is encrypted and protected with multiple layers of security measures.
How can I be sure the personal data I enter for Dark Web Monitoring is not used or sold by NortonLifeLock employees?
Any personal data you provide is encrypted. Only a few selected employees, who undergo training on how to handle personal data can access it. These employees must provide their own unique credentials every time they access personal data and are subject to monitoring by our Information Security and Compliance team. See the NortonLifeLock™ Global Privacy Statement for additional details.
Visa Confidential 9
Can NortonLifeLock remove my personal data from the dark web?
Unfortunately no. The content on the dark web is not centralized and is owned by many different (usually anonymous) owners. Only the owner of the content could remove or modify the content.
How does NortonLifeLock help if I receive a Dark Web Monitoring notification?
Within the notifications, advice is provided on next steps you can to take to help protect your personal data, and when available, it will include links to additional resources. If you have additional questions, go to support.norton.com.
How does NortonLifeLock help if my personal data was leaked in a data breach?
Notifications are sent that provide best practices and suggested next steps you can to take to help protect your personal data at support.norton.com.
How do I enroll? What information will I need to provide?
Visa cardholders should visit www.cardbenefitidprotect.com, and complete the eligibility verification. Once verified, cardholders will be redirected to the offer page on Norton.com where ID Navigator enrollment is available. Enrollment in ID Navigator will require first name, last name, SSN, date of birth, address, phone number, and email address.
What are some common triggers for dark web, credit, and data breach notifications?
Your personal information being detected on the dark web, a hard credit check, or an update to your credit file are a few examples. Data breach notifications are sent regarding large data breaches that may impact consumers.
I received an alert. What do I do next?
Each alert will include information about next steps. Specifics vary by type of alert.