Coronavirus (COVID-19) Updates
At Bankers Trust, the safety and security of our customers and team members is always our top priority. Amid concerns about the spread of the coronavirus, we want to assure you we have everything in place to continue serving your banking needs. Please be assured your funds remain safe and secure, and you will continue to have access to all our products and services.
On this page you will find more information about our relief programs for business and consumer customers, branch closures and how Bankers Trust is responding to the ongoing coronavirus situation.
Relief for Businesses Impacted by the Coronavirus
In the middle of these uncertain times, business impacts are widespread and what will happen in coming weeks remains unclear. However, as a community bank – and more importantly as a partner to you and your business – we want to help provide you with the resources that are currently available. Find federal and state relief programs and resources by clicking the button below.
Relief for Consumers Impacted by the Coronavirus
To support our customers impacted financially by the coronavirus, Bankers Trust is offering consumers and businesses with a Bankers Trust Visa credit card the option to skip up to two payments. This program applies to statements dated April 1-May 31, 2020.
You do not need to take action to participate. If your account meets the criteria required, you will automatically be enrolled and the payment due will reflect $0. There is no fee to participate, but finance charges will continue to accrue. Your credit report will not be affected if you choose to participate as you are not missing a payment.
If you have automatic payments set up:
- If you have set up autopay for the minimum payment amount, the payment will not be made because the minimum due will reflect $0.
- For customers with autopay for a fixed amount or statement balance, the autopay will run unless you request a cancellation of the monthly payment at least five days prior to your payment due date. You will need to do this each month you want to participate. To make the change, call Customer Service at 1-800-362-1688 or contact your banker.
You may choose not to participate. Simply make your desired payment amount even though the payment due reflects $0.
Bankers Trust branches will handle banking transactions through the drive-up only until further notice. All Downtown Skywalk customers will be directed to the Downtown Branch drive-up at 717 7th Street. Our Phoenix main office is open by appointment only.
Customers may call their local branch or Customer Service to set an appointment to meet in person for transactions requiring the customer be present or to access their safe deposit box. We encourage customers to conduct their banking using Internet Banking or Mobile Banking (available for iOS and Android) to deposit checks, pay bills, transfer money and more.
The simple infographic below outlines several Bankers Trust resources that enable you to do your banking almost anywhere at any time of day.
More information on Bankers Trust’s response to COVID-19
Below is information about what we’re doing to continue operating safely and effectively. We’re also providing several reputable resources you can turn to for general information and guidance. Bankers Trust is committed to keeping you safe and informed while continuing to serve your needs throughout this situation.
Here’s what Bankers Trust is doing
- We are continuously receiving and reviewing updates on the coronavirus from state health departments, the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO).
- We are enacting our Business Continuity Plan (BCP) and Pandemic Preparedness Plan (PPP), including comprehensive department-level action plans designed to ensure continued business operations throughout a variety of emergency situations.
- We have begun providing regular communications to our employees to keep them informed and ensure they have the resources they need to remain healthy while also serving the needs of our customers. A majority of our team members are working remotely until at least April 10 in an effort to keep our employees and customers safe and reduce the spread of COVID-19 in the communities we serve.
- We have confirmed that each of our critical vendor partners has a comprehensive business continuity plan designed to ensure ongoing, reliable service.
- We have stepped up cleaning efforts in each of our locations.
- Our technology networks and equipment are prepared to handle additional demand should we require more team members to work remotely while serving your needs.
Helpful resources and updates
Find up-to-date information about the coronavirus at:
- CDC and WHO
- Iowa Department of Public Health
- United Way 211: In Iowa, 211 is the official statewide hotline for the coronavirus. The service has answers to common questions and can refer people to state and local resources if they need more information or services.
- Arizona Department of Health Services
- Nebraska Department of Health and Human Services
- South Dakota Department of Health
Follow these simple steps to help prevent the spread of respiratory diseases, including COVID-19:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are not feeling well.
- Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.