Coronavirus (COVID-19) Updates

At Bankers Trust, the safety and security of our customers and team members is always our top priority. Amid concerns about the spread of the coronavirus, we want to assure you we have everything in place to continue serving your banking needs. Please be assured your funds remain safe and secure, and you will continue to have access to all our products and services.

On this page you will find more information about our relief programs for business and consumer customers, branch closures and how Bankers Trust is responding to the ongoing coronavirus pandemic.


Relief for Consumers Impacted by the Coronavirus

We understand the coronavirus outbreak has caused financial uncertainty and stress for our customers. Bankers Trust is committed to supporting our customers in a variety of ways.

Skip a credit card payment – or two. Find out how.

Bankers Trust is offering consumers and businesses with a Bankers Trust Visa credit card the option to skip up to two payments. This program applies to statements dated April 1-May 31, 2020.

You do not need to take action to participate. If your account meets the criteria required, you will automatically be enrolled and the payment due will reflect $0. There is no fee to participate, but finance charges will continue to accrue. Your credit report will not be affected if you choose to participate as you are not missing a payment.

If you have automatic payments set up:

  • If you have set up autopay for the minimum payment amount, the payment will not be made because the minimum due will reflect $0.
  • For customers with autopay for a fixed amount or statement balance, the autopay will run unless you request a cancellation of the monthly payment at least five days prior to your payment due date. You will need to do this each month you want to participate. To make the change, call Customer Service at 1-800-362-1688 or contact your banker.

You may choose not to participate. Simply make your desired payment amount even though the payment due reflects $0.

Worried about loan payments? Give us a call to talk about options

Bankers Trust will provide individualized support for our customers to meet their specific needs while following guidelines set by the government.

If you need assistance with loan restructuring for mortgage or consumer loans (including auto, home equity, lines of credit and unsecured loans), please contact your banker, a local branch, or customer service at 1-800-362-1688.

Checking Reserve interest rate lowered through August

In another effort to assist Bankers Trust customers, we have lowered the interest rate for Checking Reserve accounts to 5%, effective April 1 through August 31, 2020. This applies to all current customers and new customers as accounts are opened through August 31. You are not required to take any action. Your statement will automatically reflect this change.

IRA and retirement plan changes in the CARES Act

The Coronavirus Aid, Relief, and Economic Security (CARES) Act recently passed by Congress and signed into law by President Trump contains a few provisions regarding rule changes for retirement plans, regarding required minimum distributions, 2019 IRA contributions and penalties on early distributions.

Learn more about IRA changes due to the CARES Act


Economic Impact Payments

As Economic Impact Payments are starting to be distributed, the U.S. Treasury Department and the IRS have unveiled a new tool called “Get My Payment.” This website allows you to check the status of your payment, provide direct deposit information and confirm how you’d like to receive your payment (direct deposit is highly recommended).

Visit the “Get My Payment” website

Questions Regarding Your Economic Impact Payment

Please note: Bankers Trust does not have information about when your payment will be received, or to which account it will be deposited. For a full list of frequently asked questions, or to learn more about your potential payment, please visit the IRS website.

Economic Impact Payments FAQ

Be Aware of Stimulus Check Fraud

As these payments are made, remember to be on the alert for fraudulent activity, including anyone who:

  • Asks you to sign over their economic impact payment check to them.
  • Asks by phone, email, text, or social media for verification of personal and/or banking information saying the information is needed to receive or speed up your economic impact payment.
  • Suggests you can get a tax refund or economic impact payment faster by working on your behalf, whether via social media or in person.

Remember, the IRS will not call, text you, email you or contact you on social media asking for personal or bank account information – even related to the economic impact payments.


Paycheck Protection Program and Other Relief for Businesses Impacted by the Coronavirus

In the middle of these uncertain times, business impacts are widespread and what will happen in coming weeks remains unclear. However, as a community bank – and more importantly as a partner to you and your business – we want to help provide you with the resources that are currently available.

Learn about the Paycheck Protection Program

Learn more about resources for small businesses


Branch Closures

Bankers Trust branches will handle banking transactions through the drive-up only until further notice. All Downtown Skywalk customers will be directed to the Downtown Branch drive-up at 717 7th Street. Our Phoenix main office is open by appointment only.

Customers may call their local branch or Customer Service to set an appointment to meet in person for transactions requiring the customer be present or to access their safe deposit box. We encourage customers to conduct their banking using Internet Banking or Mobile Banking (available for iOS and Android) to deposit checks, pay bills, transfer money and more.

Learn about Internet Banking  Enroll in Internet Banking  Learn about Mobile Banking

The simple infographic outlines several Bankers Trust resources that enable you to do your banking almost anywhere at any time of day. Click the image to view the full infographicgraphic.

WaysToBank Graphic


More information on Bankers Trust’s response to COVID-19

Below is information about what we’re doing to continue operating safely and effectively. We’re also providing several reputable resources you can turn to for general information and guidance. Bankers Trust is committed to keeping you safe and informed while continuing to serve your needs throughout this situation.

Here’s what Bankers Trust is doing

  • We are continuously receiving and reviewing updates on the coronavirus from state health departments, the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO).
  • We have enacted our Business Continuity Plan (BCP) and Pandemic Preparedness Plan (PPP), including comprehensive department-level action plans designed to ensure continued business operations throughout a variety of emergency situations.
  • We are providing regular communications to our employees to keep them informed and ensure they have the resources they need to remain healthy while also serving the needs of our customers. A majority of our team members are working remotely in an effort to keep our employees and customers safe and reduce the spread of COVID-19 in the communities we serve.
  • We have confirmed that each of our critical vendor partners has a comprehensive business continuity plan designed to ensure ongoing, reliable service.
  • We have increased cleaning efforts in each of our locations.
  • Our technology networks and equipment are prepared to handle additional demand should we require more team members to work remotely while serving your needs.

Helpful resources and updates

Find up-to-date information about the coronavirus at:

Follow these simple steps to help prevent the spread of respiratory diseases, including COVID-19

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are not feeling well.
  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.