Coronavirus (COVID-19) Updates
At Bankers Trust, customer and employee safety is always our top priority. We appreciate your flexibility over the last couple months as we’ve adjusted to serve you in a variety of ways. We encourage you to continue using our branch drive-up lanes and ATMs, as well as our internet and mobile banking tools, whenever possible. These are all convenient options for transactions such as cash withdrawals, check cashing and simple deposits.
Branch lobbies reopening June 15
Starting June 15, 2020, Bankers Trust lobbies (excluding Cedar Rapids) will open to accommodate approved in-person transactions* for a limited number of customers at a time. Going to the bank might look and feel a little different than it did a few months ago, but rest assured we will continue to serve your banking needs in a variety of ways, both now and in the future.
If you visit a branch for one of these transactions, you will experience the following processes and procedures. A branch ambassador will greet you at the door and:
- Ensure you are wearing a face mask/covering. Exceptions apply for anyone who has trouble breathing and children under age 2.
- Ask about the business you’d like to conduct at the branch.
- Check your ID. You will be asked to lower your face covering at this time to confirm your identity with your ID. If you cannot accommodate this request, the ambassador will ask you to use our drive-up lanes, night drop, or mobile and internet banking options.
- Reinforce that only one customer will be allowed in the lobby per transaction, unless the transaction requires multiple people to sign documents. Children wearing masks (exceptions apply for children under age 2) will be allowed in.
After this quick process, our ambassador will lead you to the Bankers Trust team member who will handle your transaction. If the lobby area is at capacity, you may be asked to wait outside the branch or in your vehicle until our team can safely accommodate your visit.
* Approved in-person transactions include:
- New account creation
- Safe deposit box
- Loan closing
- Wire transfer
- Signature guarantee
- Mortgage appointment
- Private Banking or Business Banking appointment
- Investment Services appointment
- Pre-scheduled banking appointment
Relief for consumers impacted by the coronavirus
We understand the coronavirus outbreak has caused financial uncertainty and stress for our customers. Bankers Trust is committed to supporting our customers in a variety of ways.
Worried about loan payments? Give us a call to talk about options
Bankers Trust will provide individualized support for our customers to meet their specific needs while following guidelines set by the government.
If you need assistance with loan restructuring for mortgage or consumer loans (including auto, home equity, lines of credit and unsecured loans), please contact your banker, a local branch, or customer service at 1-800-362-1688.
Reduced excess debit fees and transaction limitations on savings accounts through December 31, 2020
Effective June 1, 2020 thru December 31, 2020, Transaction Limitations of six withdraws/transfers per month on savings and money market accounts have been eliminated. During this time you will not be charged the $5.00 Excessive Debit Fee for transactions in excess of six per month. These changes allow you to make unlimited withdrawals or transfers, giving you the ability to access your money when you need it most.
Checking Reserve interest rate lowered through September
In another effort to assist Bankers Trust customers, we have lowered the interest rate for Checking Reserve accounts to 5%, effective April 1 through September 30, 2020. This applies to all current customers and new customers as accounts are opened through September 30. You are not required to take any action. Your statement will automatically reflect this change.
IRA and retirement plan changes in the CARES Act
The Coronavirus Aid, Relief, and Economic Security (CARES) Act recently passed by Congress and signed into law by President Trump contains a few provisions regarding rule changes for retirement plans, regarding required minimum distributions, 2019 IRA contributions and penalties on early distributions.
Economic Impact Payments
As Economic Impact Payments are starting to be distributed, the U.S. Treasury Department and the IRS have unveiled a new tool called “Get My Payment.” This website allows you to check the status of your payment, provide direct deposit information and confirm how you’d like to receive your payment (direct deposit is highly recommended).
Questions Regarding Your Economic Impact Payment
Please note: Bankers Trust does not have information about when your payment will be received, or to which account it will be deposited. For a full list of frequently asked questions, or to learn more about your potential payment, please visit the IRS website.
Be Aware of Stimulus Check Fraud
As these payments are made, remember to be on the alert for fraudulent activity, including anyone who:
- Asks you to sign over their economic impact payment check to them.
- Asks by phone, email, text, or social media for verification of personal and/or banking information saying the information is needed to receive or speed up your economic impact payment.
- Suggests you can get a tax refund or economic impact payment faster by working on your behalf, whether via social media or in person.
Remember, the IRS will not call, text you, email you or contact you on social media asking for personal or bank account information – even related to the economic impact payments.
Paycheck Protection Program
The business impacts of the coronavirus have been widespread, and the future remains unclear. However, as a community bank – and more importantly as a partner to you and your business – we want to provide you with resources, including those available through the U.S. Small Business Association and Treasury Department’s Paycheck Protection Program.
Ways to bank without going to the bank
The simple infographic outlines several Bankers Trust resources that enable you to do your banking almost anywhere at any time of day. Click the image to view the full infographicgraphic.
More information on Bankers Trust’s response to COVID-19
Below is information about what we’re doing to continue operating safely and effectively. We’re also providing several reputable resources you can turn to for general information and guidance. Bankers Trust is committed to keeping you safe and informed while continuing to serve your needs throughout this situation.
Here’s what Bankers Trust is doing
- We are continuously receiving and reviewing updates on the coronavirus from state health departments, the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO).
- We have enacted our Business Continuity Plan (BCP) and Pandemic Preparedness Plan (PPP), including comprehensive department-level action plans designed to ensure continued business operations throughout a variety of emergency situations.
- We are providing regular communications to our employees to keep them informed and ensure they have the resources they need to remain healthy while also serving the needs of our customers. A majority of our team members are working remotely in an effort to keep our employees and customers safe and reduce the spread of COVID-19 in the communities we serve.
- We have confirmed that each of our critical vendor partners has a comprehensive business continuity plan designed to ensure ongoing, reliable service.
- We have increased cleaning efforts in each of our locations.
- Our technology networks and equipment are prepared to handle additional demand should we require more team members to work remotely while serving your needs.
Helpful resources and updates
Find up-to-date information about the coronavirus at:
- CDC and WHO
- Iowa Department of Public Health
- United Way 211: In Iowa, 211 is the official statewide hotline for the coronavirus. The service has answers to common questions and can refer people to state and local resources if they need more information or services.
- Arizona Department of Health Services
- Nebraska Department of Health and Human Services
- South Dakota Department of Health
Follow these simple steps to help prevent the spread of respiratory diseases, including COVID-19
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are not feeling well.
- Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.