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Des Moines/About Us/Des Moines

About Us

Des Moines, Iowa

History of Bankers Trust Company

Bankers Trust Company, organized in 1917 by B. F. Kauffman, opened its doors in June of that same year with a total of 12 employees. After the close of the first day of business, there were deposits of more than $485,000 and loans of almost $500,000, indicating that responding to customer needs was to become the primary trademark of Bankers Trust Company.

Growth of the Bank was accelerated by consolidation with or purchase of assets of four Des Moines Banks:

  • The Northern Trust (1924)
  • Security Trust and Savings Bank (1926)
  • Peoples Savings Bank (1928)
  • Des Moines Bank and Trust Company (1953).

In 1933, when all the nation's banks were closed by order of the President of the United States, officers of Bankers Trust looked to the future and made arrangements with officials in Washington, D.C. to examine the company during the "bank holiday." The result was that Bankers Trust was one of the first banks in the nation to reopen when the "bank holiday" was ended.

The original location of the Bank was on the southwest corner of Fifth and Walnut. In 1920, Bank headquarters were moved to Locust Street where the building was known as the Bankers Trust Building. In 1961, the Bank expanded its main location to an adjoining building at Sixth and Locust Streets. On October 19, 1975, Bankers Trust Company participated in dedication ceremonies for the opening of its present home in Iowa's then tallest building, the 36-story Ruan Center.

Bankers Trust maintains a strong presence in the Des Moines Metropolitan Area with several branch office locations. Bankers Trust Company is the leading, independently owned bank in Des Moines. We pride ourselves on a tradition of strength, progress, local ownership, and support for the community. We pledge to continue that tradition in the years to come.

Over the years a lot has changed, but what always remains the same is Bankers Trust’s strength, stability and commitment to serving customers in an exemplary manner.  For those of you who have entrusted us with your business – thank you. For those who are considering Bankers Trust, we thank you for your consideration and look forward to the opportunity to serve.
 
The Bankers Trust Customer Service Department provides a level of excellence that's second to none. Personal​ customer service is what we pride ourselves on at Bankers Trust. We want you to feel as though you are honored guests in our home.
 
Whether it's through our toll free 800 line, or through our 24-hour, 7-day Easy Access automated line, or our Web site, we are committed to delighting you with our professionalism and service.
 
Here are some of the services we can help you with.
 
  • Funds availability
  • Account balances
  • Verification checks/deposits
  • Telephone transfers
  • Stop payments
  • Checking Reserve/Home Equity advances
  • Loan inquiries
We would be glad to help you. Call us at (800) 362-1688. You can email us too. If emailing, please do not include information such as your account number or credit card number in the email.
 

Customer Service

Phone: (515) 245-2863
Toll Free: (800) 362-1688
E-mail: service@bankerstrust.com
Hours of operation: 7:30 a.m. - 8:00 p.m., Monday – Friday
8:00 a.m. - 12:00 p.m., Saturday
Multi-lingual assistance offered in: English, Laos, and Thai
 

Lost or Stolen Cards 

To report lost or stolen cards after hours: 
Debit or ATM Cards: (800) 236-2442
Credit Cards: (800) 600-5249
​​
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© Bankers Trust Company
Member FDIC Equal Housing Lender
Equal Housing Lender Member FDIC, Affirmative Action/Equal Opportunity Employer