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Des Moines/Contact Us/Des Moines, IA

Contact Us

Des Moines, IA

Today, Target announced that personal identification numbers (PINs) were part of their recent compromise. As a result of this new information, the Bank will be placing limits on PIN- Based and Signature-Based transactions for the debit cards effected by the Target breach. Those limits are:

 

PIN ATM/POS Limit        $300 per day

Signature Based POS     $500 per day

Cash Advance                   $0 per day



Customer Service

Phone: (515) 245-2863 
Toll Free: 1-800-362-1688 
E-mail: service@bankerstrust.com 
Hours of operation: 7:30 a.m. - 8:00 p.m., Monday – Friday
8:00 a.m. - 12:00 p.m., Saturday 
Multi-lingual assistance offered in: English, Laos, and Thai​
 
 

Support Services


401(k) 

Easy Access Automated Information Access

Easy Access Toll Free

Commercial Lending

Treasury Services

International Services

Residential Mortgage Services

Trust Services

Gift Card
1-866-255-9849​​

Family Cash Card

MyPayCard Employee/Cardholder
1-866-255-9849​

MyPayCard Employer Administration


Lost Or Stolen Cards

To report lost or stolen cards after business hours: 
Debit or ATM Cards: 1-800-236-2442  
Credit Cards: 1-800-839-3485 ​


Branch Locations

 
Altoona Branch

3820 8th Street S.W., Altoona, IA 50009
Lobby:  9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up: 7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
 
Ames Branch 
(515) 233-4424 
3725 Stange Road, Ames, IA 50010  
Lobby:  9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up: 7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
 
Ankeny Branch 
(515) 965-2497 
102 N.E. Trilein Dr., Ankeny, IA 50021 
Lobby:  9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up:  7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday 
  
Clive Branch
(515) 222-2000 
11111 University Ave., Clive, IA 50325 
Multi-lingual Assistance offered in: English, Spanish, and Vietnamese 
Lobby:  9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up:  7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday 
  
Downtown Branch 
(515) 245-2426 
717 7th St., Des Moines, IA 50309 
Multi-lingual Assistance offered in: English and Hindi 
Lobby:  7:30 a.m. - 5:30 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up: 7:30 a.m. - 5:30 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
  
East Branch 
(515) 245-2432 
150 E. Euclid Ave., Des Moines, IA 50313 
Multi-lingual Assistance offered in: English, Lao, Spanish, Tai Dam, Thai, Vietnamese and American Sign Language.
Lobby:  9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up:  7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday 
  
Grimes Branch 
(515) 986-3606 
110 S.E. Main St., Grimes, IA 50111 
Multi-lingual Assistance offered in: English and Bosnian 
Lobby:  9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up:  7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday 
  
North Branch 
(515) 245-2440 
3905 Merle Hay Rd., Des Moines, IA 50310 
Multi-lingual Assistance offered in: English, Bosnian, Spanish, and Vietnamese 
Lobby:  9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up: 7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday 
  
Skywalk Branch 
(515) 245-2919 
453 7th St., Des Moines, IA 50309 
Multi-lingual Assistance offered in: English, Lao, and Tai Dam 
Lobby:  7:30 a.m. - 5:00 p.m., Monday - Friday, Closed on Saturday
  
South Branch
(515) 245-2977 
655 E. Army Post Rd., Des Moines, IA 50315 ​
Lobby: 9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up: 7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday 
  
West Des Moines Branch 
(515) 248-1320  
620 S. 60th Street, West Des Moines, IA 50266
Multi-lingual Assistance offered in: English, Arabic, Bosnian, and Spanish
Lobby: 8:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up:  7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday​

Windsor Heights Branch 
(515) 271-1000  
7000 University Ave., Windsor Heights, IA 50324 
Multi-lingual Assistance offered in: English, Bosnian, and Lao  
Lobby: 9:00 a.m. - 5:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday
Drive-up:  7:30 a.m. - 6:00 p.m., Monday - Friday, 8:00 a.m. - 12:00 p.m., Saturday​

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Note: Bankers Trust Company is not and has never been associated with Deutsche Bank, formerly known as Bankers Trust Company New York, which was purchased by Deutsche Bank in 1998. 
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Member FDIC Equal Housing Lender
Equal Housing Lender Member FDIC, Affirmative Action/Equal Opportunity Employer