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Bankers Trust
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Des Moines/Help Center

Help Center

Help Center

Customer Service

The Bankers Trust Customer Service Department provides a level of excellence that's second to none. Personal customer service is what we pride ourselves on at Bankers Trust. We want you to feel as though you are honored guests in our home.

Whether it's through our toll free 800 line, or through our 24-hour, 7-day Easy Access automated line, or our Web site, we are committed to delighting you with our professionalism and service.

Phone: (515) 245-2863
Toll Free: 1-800-362-1688
E-mail: ​
Hours of operation: 7:30 a.m. - 8:00 p.m., Monday – Friday
8:00 a.m. - 12:00 p.m., Saturday
Multi-lingual assistance offered in: English, Laos, and Thai


Retirement Plan Services
Hours of operation: 7:00 a.m. - 5:00 p.m., Monday - Friday

1-800-362-1688 ext. 2972 or 5230​​

Lost or Stolen Cards

To report lost or stolen cards after hours:
Debit or ATM Cards: 1-800-236-2442
Credit Cards: 1-800-600-5249


Note: Bankers Trust Company is not and has never been associated with Deutsche Bank, formerly known as Bankers Trust Company New York, which was purchased by Deutsche Bank in 1998. ​
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© Bankers Trust Company
Member FDIC Equal Housing Lender
Equal Housing Lender Member FDIC, Affirmative Action/Equal Opportunity Employer