Online Account Frequently Asked Questions
Q: Not sure which option to choose?
A: A joint account is owned by two or more persons. Each of you intends that upon your death the balance in the account (subject to any previous pledge to which we have consented) will belong to the survivor(s). If two or more of you survive, you will own the balance in the account as joint owners.
Q: How can I find my card security code (CVV)?
A: Turn your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your CVV number / Card Security Code.
Q: Why is an e-mail address needed?
A: Bankers Trust requires you to provide us with a valid, active e-mail address so we can communicate with you regarding your relationship with the Bank. We don’t like junk mail any more than you do. We won’t share your e-mail address with another company without your explicit, specific consent. For more information, please see our Privacy Policy.
Q: Why is a Social Security number needed?
A: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
Q: Employment Status – What is this?
A: Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
Q: Employer Name – Why do you need this information?
A: Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
Q: What is an occupation description?
A: An occupation description is a one- to three-word phrase that best explains the job you do for your company.
Q: What is a U.S. person?
A: According to the Internal Revenue Service (IRS), the term U.S. person means:
- A citizen or resident of the United States
- A domestic partnership
- A domestic corporation
- Any estate other than a foreign estate\
- Any trust if:
- A court within the United States is able to exercise primary supervision over the administration of the trust, and
- One or more United States persons have the authority to control all substantial decisions of the trust
- Any other person that is not a foreign person.