Security

In today’s world, there are countless ways to make payments and purchases, and each comes with its own set of financial security risks. It often sparks questions as to a bank’s role in helping secure your finances.

At Bankers Trust, we believe security comes down to the difference between hoping and trusting. Sure, hope is a good thing. But when it comes to banking, you want to do more than hope your finances will be safe. You want to trust that your bank is as committed to your financial security as it is to the communities it serves and the relationships it has earned. In fact, earning your trust by providing the confidence that your accounts are secure is something Bankers Trust has done for more than 100 years, and it’s the difference you can count on every day.

Bankers Trust Security Resources

We offer a variety of security resources that help secure your accounts and enable you to practice safe financial habits in your daily life.

Phone and Email Fraud Awareness and Prevention

Keeping your accounts and information safe is extremely important to us. That’s why we constantly invest in the technology and resources to keep your accounts secure. In addition, there are steps you can take to avoid falling victim to email fraud and other phishing attacks, including learning what to look for in emails and understanding what types of information your banker will or will not ask you for. Keep the following in mind:

  • Bankers Trust will never ask for your PIN or internet banking credentials and you should never give this information out over the phone or via email.
  • If you experience this type of phone call, hang up and call Customer Service.
  • If you receive an email you believe to be suspicious, avoid clicking on links.
  • Actively monitor your account activity and contact Bankers Trust Customer Service immediately if you see any suspicious or unfamiliar activity.

Contact your local branch or Customer Service at 1-800-362-1688 if you have questions or concerns.

Bankers Trust Education Center

Our online education center regularly provides updates on the latest scams and how to avoid them, security best practices, fraud prevention tactics and other resources for you to maintain security in your daily life, online activities and financial accounts, with all information provided by our own experts.

Visit the Education Center

Dedicated Security Team

If you need assistance with fraud or other security issues, Bankers Trust’s experienced team of Financial Intelligence professionals are available to help.

Safer Nation

In an effort to help prevent terrorist funding and money laundering, section 326 of the U.S. Patriot Act requires we obtain and verify the identification of all our customers. We are required to confirm your identity and maintain records of all verifications. For this reason, we require two forms of identification to open an account. Acceptable forms of identification include government-issued photo ID, or other forms of documentation bearing your signature and/or photo. Even if you are already a customer, we may ask for information such as your name, address, date of birth, and other information to confirm your identification.

Additional Resources

Lost or Stolen Cards

If you need to report lost or stolen cards, or you suspect fraudulent activity on your account, contact Customer Service at 1-800-362-1688.

For after hours:

  • Debit or ATM cards: 1-800-236-2442
  • Credit cards: 1-800-325-3678