Contact Us

Bankers Trust provides a variety of ways for you to contact us for support, service, to report fraud or a lost or stolen card, or for general information. Find contact information for each area or send us a message below.

Customer Service

Our commitment to customer service is a top priority. Whether you want to talk on the phone or need support in person, we’re ready to help.

Phone: 515.245.2863
Toll free: 1.800.362.1688
Hours of operation
Monday – Friday: 7:30 a.m. to 8:00 p.m. (CST)
Saturday: 8:00 a.m. to Noon (CST)

Lost or Stolen Cards

To report a lost or stolen card, contact Customer Service. For after-hours support, contact:

Debit or ATM Cards: 1.800.236.2442
Credit Cards: 1.800.221.5920

Support Services

401(k): 1.800.362.1688, Option 7
Commercial Lending: 1.800.362.1688
Treasury Services: 1.800.362.1688
International Services: 1.800.362.1688 ext. 5285
Residential Mortgage Services: 515.222.2013
Trust Services: 515.245.2800
Gift Card: 1.866.255.9849​​
MyPayCard Employee/Cardholder: 1.866.255.9849​
MyPayCard Employer Administration: 1.800.626.5761
Credit Card Services: 1.800.362.1688
Credit Card Dispute Services: 1.800.600.5249

Easy Access Automated Information Access: 515.245.5252
Easy Access Toll Free: 1.800.932.3279

Easy Access Guide

Contact a Bankers Trust Branch

Find addresses, phone numbers and hours for each of our Bankers Trust locations.

Learn More About Our Locations

Send Us an Email

Please complete and submit the form below to send us an email. Your message will be directed to the appropriate contact.

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