Contact Us

Bankers Trust provides a variety of ways for you to contact us for support, service, to report fraud or a lost or stolen card, or for general information. Find contact information for each area or send us a message below.

Customer Service

Our commitment to customer service is a top priority. Whether you want to talk on the phone or need support in person, we’re ready to help.

Phone: 515.245.2863
Toll free: 1.800.362.1688
Hours of operation
Monday – Friday: 7:30 a.m. to 8:00 p.m. (CST)
Saturday: 8:00 a.m. to Noon (CST)

Lost or Stolen Cards

To report a lost or stolen card after, contact Customer Service. For after-hours support, contact:

Debit or ATM Cards: 1.800.236.2442
Credit Cards: 1.800.325.3678

Support Services

401(k): 1.800.362.1688, Option 7
Easy Access Automated Information Access: 515.245.5252
Easy Access Toll Free: 1.800.932.3279
Commercial Lending: 1.800.362.1688 ext. 5204
Treasury Services: 1.800.362.1688 ext. 2835
International Services: 1.800.362.1688 ext. 5285
Residential Mortgage Services: 515.222.5893
Trust Services: 515.245.2800
Gift Card: 1.866.255.9849​​
MyPayCard Employee/Cardholder: 1.866.255.9849​
MyPayCard Employer Administration: 1.800.626.5761

Contact a Bankers Trust Branch

Find addresses, phone numbers and hours for each of our Bankers Trust locations.

Learn More About Our Locations

Send Us an Email

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