Fraud Protection and Security

Call or visit a Bankers Trust branch or call Customer Service at 1-800-362-1688. After hours, call 1-800-236-2442 for debit or ATM cards or 1-800-221-5920 for credit cards.

If you think you may be a victim of fraud, be sure to do the following:

• Contact your bank to report the fraud and dispute any unauthorized transactions. Your account or internet banking may be temporarily restricted to safeguard your funds until new accounts can be established.
• Report the scam to the FTC and the Internet Crime Complaint Center.
• STOP all communications with the scammer.
• If personal information such as Social Security Number, date of birth, or address is compromised, take the following steps to protect your identity:
  • File an identity theft report with the Federal Trade Commission at www.identitytheft.gov or call 1-877-438-4338
  • Place a security freeze on your consumer report through ChexSystems at www.chexsystems.com or call 1-800-887-7652
  • Place a fraud alert on your credit report by contacting the following credit reporting agencies:
    • Equifax – www.equifax.com or call 1-888-378-4329
    • Experian – www.experian.com or call 1-888-397-3742
    • TransUnion – www.transunion.com or call 1-800-680-7289
  • Request a free annual credit report at www.annualcreditreport.com or by calling 1-877-322-8228 and review for any fraudulent activity.
  • Contact your lenders, credit card companies, and other financial institutions to notify them that your sensitive personal information has been compromised.
  • File a police report with your local law enforcement.

These are the warning signs of fraud:

• Unexpected calls, texts, or emails containing suspicious links or attachments, or requesting your PIN, internet banking login credentials, or other sensitive information.
• Government agencies, banks, or trusted businesses requesting payment in gift cards, crypto currency, or cash.
• Tech support companies requesting remote access to your device followed by a request for you to login to internet banking.
• Unsolicited investment advice and promises of high returns on crypto investments that seem too good to be true.
• Pressure to act quickly, lie to your bank, or move your money out of the bank to keep it protected.

Verify by hanging up and calling a trusted phone number for the bank. Remember, Bankers Trust will NEVER ask for your PIN, passwords, or token codes. If you receive a call from someone claiming to be with Bankers Trust asking for this information or pressuring you to move money in order to protect it, hang up and call or visit your nearest Bankers Trust branch for assistance.

Watch for unusual speech such as robotic or flat tone or speaking at a strange pace. Keep an eye out for jerky movements or lip movements not matching the words being spoken.

Common scams and fraud schemes to lookout for:

• Imposter Scams – Scammers impersonate banks, government agencies, or tech support companies to gain trust and attempt to gather sensitive information.
• Tech Support Scams – You receive a pop-up on your device claiming there has been a compromise and remote access to your device is needed to “fix” the problem.
• Relationship Scams – Scammers use fake online profiles to build trust through an emotional, friendly, or romantic connection then eventually ask for money.

Follow these tips to keep your devices secure:

• Keep your operating system, applications, and web browsers up to date.
• Set your devices to automatically lock when not in use.
• Use a strong passcode or biometrics to unlock your device and never share your passcode with anyone.
• Install reputable anti-virus software and set it to update automatically.
• Check your device’s security settings and limit the number of apps that can access to your device’s camera, microphone, contacts, or other sensitive information when possible.
• Don’t allow remote access to your device or download unknown remote-support apps.