Fraud Protection and Security
To Report Fraudulent Account Activity or a Lost or Stolen Card
If your card has been lost or stolen, or you suspect fraudulent activity on your account, contact a Bankers Trust branch or call Customer Service at 1-800-362-1688.
For after hours:
- Debit or ATM cards: 1-800-236-2442
- Credit cards: 1-800-221-5920
Warning Signs of Account Fraud
- Phone calls, text messages, or emails requesting your PIN or internet banking login credentials.
- Unexpected emails containing links or attachments that are unfamiliar or suspicious.
- Unfamiliar or unauthorized transactions on your account.
- Government agencies, businesses, or other entities requiring payment in gift cards or crypto currency.
- Tech companies requesting remote access to your computer quickly followed by a request for you to login to internet banking.
- Notification of a sudden inheritance from an unfamiliar “family member”, lottery or sweepstakes winning for a lottery or sweepstakes you did not enter, or promised high returns on crypto investments that seem too good to be true.
If you have experienced any of the above red flags, follow the tips below to keep your account protected:
- Never share your PIN, login information, or other account information over the phone or via email.
- Do not click on unfamiliar links or attachments in emails you were not expecting.
- Legitimate businesses and government agencies will never ask for payment via crypto currency or gift cards. Stop communications immediately with anyone requesting this type of payment.
- Do not allow remote access to your computer unless you have requested technical assistance from a trusted source. If someone with remote access to your computer asks to you login to internet banking, stop the communication immediately, shut your computer down, and have the computer scanned for viruses and cleaned by a trusted professional.
- Never provide account information to anyone claiming you will be receiving an inheritance, lottery winnings or offering to assist you with high yield crypto currency investments.
Contact your local branch or Customer Service at 1-800-362-1688 if you have questions or concerns.
Bankers Trust Security Resources
Bankers Trust has been protecting our clients’ accounts for more than 100 years. We take your financial security seriously, and we are constantly taking steps to ensure greater protection for your money and identifying information. That’s the difference you can count on every day. We offer a variety of security resources that help secure your accounts and enable you to practice safe financial habits in your daily life.
Phone and Email Fraud Awareness and Prevention
Keeping your accounts and information safe is extremely important to us. That’s why we constantly invest in the technology and resources to keep your accounts secure. In addition, there are steps you can take to avoid falling victim to email fraud and other phishing attacks, including learning what to look for in emails and understanding what types of information your banker will or will not ask you for.
Dedicated Security Team
If you need assistance with fraud or other security issues, Bankers Trust’s experienced team of Financial Intelligence professionals are available to help. With a combined 35+ years of experience in banking, the Security team is dedicated to helping customers keep their accounts safe. With a passion for protecting our customers, we are committed to staying up to date on evolving fraud trends and maintaining strong relationships with local law enforcement and peer banks allowing us to work together as a community to educate and prevent monetary losses.
Verifying Identification
In an effort to help prevent terrorist funding and money laundering, section 326 of the U.S. Patriot Act requires we obtain and verify the identification of all our customers. We are required to confirm your identity and maintain records of all verifications. For this reason, we require two forms of identification to open an account.
Acceptable forms of identification include government-issued photo ID, or other forms of documentation bearing your signature and/or photo. Even if you are already a customer, we may ask for information such as your name, address, date of birth, and other information to confirm your identification.
