2025 Culture and Community Investments

2025 Community Investments

At Bankers Trust, we believe it is our responsibility to give back to our communities. We strive to help the communities we serve grow and thrive by supporting diverse community organizations, both financially and through employee volunteerism.

$1 Million donated to nearly 200 nonprofits | $565,000 raised for local United Ways | $200 Million in community development and lending investments | 100+ team members served on 200 nonprofit boards and committees | 15,000+ employee volunteer hours | 10th year of recognizing employees with volunteer awards
United Way Day of Action volunteers
Two women wear Bankers Trust t-shirts while volunteering for Habitat for Humanity
A group of Bankers Trust Omaha employees volunteer at a food bank
Three Bankers Trust Cedar Rapids employees dump wheelbarrows of mulch around downtown Cedar Rapids

Guided by the Future

Bankers Trust’s work is guided by our four strategic priorities of Customer Experience, Smart Growth, Optimization, and Premier Workplace. Our continued focus on doing the right things in the right ways helps ensure we achieve growth that is both bigger and better, in our key performance metrics, in the experience and service we provide our customers, and in how our team members work together. While successes in Smart Growth have been woven in throughout our report, here are a few key highlights of progress our team members have made toward other priorities in 2025.

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Customer Experience

All efforts to improve our technology and create efficiencies are guided by our desire to provide our clients with an exceptional customer experience that is driven by responsiveness, convenience, strong relationships, and trust.

In 2025, updates to our internet banking platform and mobile banking app were rolled out to all customers with positive feedback.

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Optimization

Through the creation of our Enterprise Innovation Center, we’re taking an enterprise-wide approach to automation, AI, and modernization.

In 2025, the team launched several pilot projects to automate manual processes, save time, and create efficiencies. As a result, hundreds of hours were redirected from manual tasks and used for value-added work, and 2,300+ manual tasks were handled by bots. Additional projects are in the works for 2026 and beyond.

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Premier Workplace

By investing in our employees and future leaders, we ensure every customer benefits from a team that’s not only skilled in banking but also dedicated to making life better in the communities we serve.

Thanks to our strong culture of succession planning, three of our four open key leadership roles were filled with internal promotions in 2025, and we continue to invest in our team members and culture in many ways.

The Best as what we do. Des Moines Business Record readers have named Bankers Trust as the Best Bank and Best Commercial Lender in Central Iowa for 11 consecutive years, and runner-up for Best Wealth Management Company. Names one of Arizona's "Banks of the Year" by AZ Business magazine. 24th Largest privately owned bank in the U.S.
87% Employee Retention | 300+ Team Members Have a Professional Development Plan
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Annual Report

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Business Line Results

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Growth Markets

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Our Financials